Distressed Property Report
A cross channel design that engages citizens in the blight removal process
A cross channel design that engages citizens in the blight removal process
ROLE
UX Designer &
UX Researcher
PROJECT TYPE
Web UX,
Cross Channel Design
TEAM
Fan Zhang, Jeff Zhang,
Trevor Croxon
Department of Neighborhood & Economic Operations (NEO) at the City of Jackson is finding effective channels to make their blight removal process more transparent. They are concerned about the increasing complaints from citizens regarding their decisions on housing condemnations and demolitions.
Sheila Prater
Records Management Coordinator, NEO
Information of the city's blight removal is inaccessible because they are segmented into multiple information systems and physical records. Citizens can't effectively trace, converge and engage to them.
Most citizens have hard time to internalize the housing issues because there are not direct and physical impacts toward their life. They think the issue is intangible and ignore the gradual impact of blight.
Citizens have various way of seeking information, including online methods (e.g. government website, social media and news sites) and offline methods (e.g. visiting or calling city hall and word-of-mouth).
DPR Website
Distressed Property Report Website converges blight removal information with clear indications on how community decisions are reached.
Blight Educational Prints
A blight introduction brochure and a blight process infographic are designed to provide information to users that are not tech-savvy.
A Redesigned Condemnation Notice
The condemnation notice is redesigned to provide clarity on the blight process to citizens, and support the word of mouth activities.
Explore The Interactive Map Use the map interface to search for a particular blight property or explore properties around you by applying various filters.
View Detailed Property Report Find property status information, such as inspection results, violations, renovation costs and more on the property detail page.
Gain an Overview on the Removal Progress Get the big picture of the blight removal progress and how each step is performed.
The Educational Brochure Giving citizens the definition of blight, how blight is affecting the city, and how citizens can contribute to reducing blight.
The Redesigned Condemnation Notice By adding a simple process graphic on which inspectors can sign, the condemnation notice provides contexts to the citizens with the removal progress.
Process Infographic The large-scale infographic is aimed to provide knowledge about the timeline for removal process, which is the information that often confuses citizens.
The project adopts iterative design process with a particular strong emphasis on the research phase to understand the complex blight issue:
