Distressed Property Report

A cross channel design that engages citizens in the blight removal process

Project2-Google Glass

Government Data is Inaccessible

Department of Neighborhood & Economic Operations (NEO) at the City of Jackson is finding effective channels to make their blight removal process more transparent. They are concerned about the increasing complaints from citizens regarding their decisions on housing condemnations and demolitions.

"We need to convey blight-reduction information to citizens: what blight means, how it happens, and how long it takes."

Sheila Prater
Records Management Coordinator, NEO


Research Insights & Users' Needs

KEY INSIGHTS

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The Cross Channel Solution

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Distressed Property Report Website

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Explore The Interactive Map Use the map interface to search for a particular blight property or explore properties around you by applying various filters.

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View Detailed Property Report Find property status information, such as inspection results, violations, renovation costs and more on the property detail page.

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Gain an Overview on the Removal Progress Get the big picture of the blight removal progress and how each step is performed.

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PRINT MEDIUM SOLUTIONS

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The Educational Brochure Giving citizens the definition of blight, how blight is affecting the city, and how citizens can contribute to reducing blight.

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The Redesigned Condemnation Notice By adding a simple process graphic on which inspectors can sign, the condemnation notice provides contexts to the citizens with the removal progress.

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Process Infographic The large-scale infographic is aimed to provide knowledge about the timeline for removal process, which is the information that often confuses citizens.

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Process At a Glance

The project adopts iterative design process with a particular strong emphasis on the research phase to understand the complex blight issue: